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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

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Whether you teach, supervise or deliver administrative or ancillary services through the university registrar, physical plant, student awards, academic departments, residences or the library, you provide services to the public. On campus, our students, alumni, faculty, staff and visitors are our customers. The AODA applies to you and requires that you provide accessible customer service in the course of your job.

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