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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service
Course Map
- Getting Started
- Making Time for eLearning
- Learning Objectives
- Introduction
- The AODA: Background
- The AODA: Key Concepts
- The Customer Service Standard: Requirements
- The Four Principles
- Additional Requirements
- Accessibility Terminology
- How Does This Apply to You?
- Wrapping Up