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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

Course Map

  1. Getting Started
  2. Making Time for eLearning
  3. Learning Objectives
  4. Introduction
  5. The AODA: Background
  6. The AODA: Key Concepts
  7. The Customer Service Standard: Requirements
  8. The Four Principles
  9. Additional Requirements
  10. Accessibility Terminology
  11. How Does This Apply to You?
  12. Wrapping Up
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